Last updated: March 2026

This website (www.mypreffy.in) and all its subdomains are owned and operated by Vearthy Nutrition Private Limited. Throughout this policy, the terms "we", "us", and "our" refer to Vearthy Nutrition Private Limited.

We value the trust you place in My Preffy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website. By using our site, you agree to the practices described in this policy.

Information We Collect

We will never collect any personal information by unlawful or unfair means, or without the knowledge and consent of the individual concerned.

We collect two types of information:

a) Device Information: When you visit our website, we automatically collect information about your device, including your browser type, IP address, time zone, referring URLs, pages visited, and cookies. This helps us understand how our site is used and improve your experience.

b) Personal Information: When you place or attempt to place an order, we collect personally identifiable information including your name, email address, phone number, postal address, shipping address, and payment information. By providing your email address, you consent to being added to our e-newsletter list. You may unsubscribe at any time.

Technologies We Use

•       Cookies: Small data files stored on your device that help us track usage patterns and personalise your experience. Cookies do not contain personal information on their own but may be linked to it if you have previously provided it. You may disable cookies in your browser settings, though some features may not function properly as a result.

•       Log Files: Server-side records of actions taken on our website, including IP addresses, browser types, referring pages, and timestamps.

How We Use Your Information

We use the information we collect to:

•       Process, fulfil, and ship your orders

•       Communicate with you about your order, account, or enquiries

•       Send promotional updates and newsletters (you may opt out at any time)

•       Detect, investigate, and prevent fraudulent transactions

•       Improve and optimise our website and user experience

•       Comply with applicable legal obligations

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

•       Service Providers: Trusted third-party companies that assist with payment processing, order fulfilment, shipping, fraud prevention, and website operations. These parties are contractually obligated to keep your information confidential and secure.

•       Payment Gateways: Your payment information is processed securely by our payment gateway provider, which is compliant with Payment Card Industry Data Security Standards (PCI-DSS). We do not store your card details on our servers.

•       Legal and Regulatory Authorities: When required by law, court order, or to protect the rights and safety of My Preffy, its customers, or others.

•       Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We are committed to protecting your personal data through appropriate physical, technical, and administrative safeguards. We follow industry best practices to prevent unauthorised access, disclosure, alteration, or destruction of your information. We ensure that third-party service providers who handle your data also implement adequate security measures.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable legal requirements. Once data is no longer needed, we take reasonable steps to securely delete or anonymise it.

Your Rights 

In accordance with India's Digital Personal Data Protection Act, 2023, you have the right to:

•       Access the personal data we hold about you

•       Correct inaccurate or incomplete personal data

•       Request erasure of your personal data (subject to legal obligations)

•       Withdraw consent for processing at any time

•       Nominate another individual to exercise these rights on your behalf

To exercise any of these rights, please contact us at hello@mypreffy.in.

Children's Privacy

Our website is intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately at hello@mypreffy.in.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Cookies & Do Not Track

Our website uses cookies as described above. We do not currently alter our data collection practices in response to "Do Not Track" signals from your browser.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. You will be notified of significant changes via email or a prominent notice on our website, at least once a year. Continued use of the website after an update constitutes acceptance of the revised policy.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: hello@mypreffy.in

Website: www.mypreffy.in

Registered Address: Vearthy Nutrition Private Limited, Part Second Floor, 4583/15, Daryaganj, New Delhi – 110002, India

Refund & Return Policy

Last updated: March 2026

At My Preffy, we take pride in the quality of every order we ship. We strive to ensure your order reaches you in perfect condition.

We do not accept returns once an order has been delivered. Only if your order arrives damaged in transit will we evaluate a claim for a refund or replacement.

Damaged Orders

If your order arrives damaged, please contact us at hello@mypreffy.in within 48 hours of delivery. Claims raised after this window will not be entertained.

To raise a damage claim, your email must include:

•       Clear photos and/or videos of the damaged product(s)

•       Your order number and proof of purchase

•       A photo of the shipping label on the box

Claims submitted without photo and video evidence will not be processed. Once received, our team will inspect the evidence and respond within 1–2 working days.

Non-Delivery

If you have not received your order despite a delivery notification, please notify us within 48 hours of the notification. Timely reporting allows us to investigate and resolve the issue with our courier partner promptly.

Resolution

Once your damage claim is reviewed and approved:

•       You may choose either a full refund or a replacement of the same product.

•       Refunds will be credited to your original payment method within 5–7 business days, subject to your bank's processing timelines.

•       Replacements will be dispatched within 2 working days of claim approval. You will receive a tracking link via email and SMS.

Conditions Under Which Claims Will Not Be Accepted

•       The product has been used, altered, or tampered with

•       Damage is due to improper handling by the customer after delivery

•       The claim is raised after 48 hours of delivery

•       No valid photo/video proof or proof of purchase is provided

•       The item was provided as a free gift or as part of a promotional offer

Cancellations

We do not accept order cancellations once an order has been placed. Please ensure all order details - including product, quantity, and delivery address - are correct before completing your purchase.

Legal Note

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. In cases involving expired, incorrectly described, or unfit-for-consumption products, your statutory rights remain fully intact.

Contact

Email: hello@mypreffy.in

Website: www.mypreffy.in

Phone Number: +91 8448986539

Shipping & Delivery Policy

Last updated: March 2026

My Preffy currently ships to all serviceable addresses within India. We work with trusted domestic courier partners to ensure your order reaches you safely and on time.

Order Processing

Orders are processed within 1–2 business days of payment confirmation. You will receive an order confirmation on your registered email address and mobile number once your order is placed.

Delivery Timeline

Standard delivery takes up to 7 business days from the date of dispatch, or as per the delivery date agreed at the time of order confirmation, subject to the courier company's and/or postal service's norms and operational timelines.

Delivery timelines may vary depending on your location, particularly for remote or hard-to-reach areas. We will notify you promptly if there are any delays.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location, order size, and applicable courier rates. The shipping charge applicable to your order will be clearly displayed before payment confirmation.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your order by:

•       Logging in to your account at www.mypreffy.in

•       Going to the My Orders section

•       Selecting the order you wish to track

Delivery Address

All orders will be delivered to the address provided at the time of placing the order. Please ensure your delivery address and contact details are accurate. My Preffy is not responsible for non-delivery or delays caused by incorrect address information provided by the customer.

Failed or Undeliverable Orders

If delivery cannot be completed due to factors outside our control — such as an inaccessible location, repeated failed delivery attempts, or force majeure events — we will inform you immediately, cancel the order, and process a full refund to your original payment method.

Courier Delays

While we partner with reliable courier services, we are not responsible for delays caused by the courier company, postal service, weather conditions, public holidays, or any other factors beyond our reasonable control. We will do our best to keep you informed of any significant delays.

International Shipping

My Preffy currently ships within India only. International shipping may be introduced in the future. Updates will be communicated on our website.

Contact

Email: hello@mypreffy.in

Website: www.mypreffy.in